Returns & Warranty
At CATBOOTSUS, we want you to purchase your work boots & industrial safety footwear with complete peace of mind. If your footwear doesn’t quite meet your needs, our hassle-free return and warranty policy ensures you’re protected.
Returns Policy
- 30-Day Return Window – You can return your work boots & industrial safety footwear within 30 days of the delivery date.
- Condition – Returned items must be unworn and in the same condition you received them, complete with the original packaging, tags, and any included accessories.
- Process – To initiate a return, simply contact our customer support team with your order number at support@catbootsus.com or call us at 847-313-7804.
- Refunds – Once your return is received and inspected, we will issue a refund to your original payment method. Please note that original shipping fees may not be refundable.
Warranty Coverage
We stand behind the quality of our work boots & industrial safety footwear. That’s why we offer a 1-year limited warranty, depending on the specific product.
Our warranty covers:
- Defects in manufacturing, materials, or workmanship.
- Issues with stitching, construction, and the overall durability of the footwear.
Our warranty does not cover:
- Normal wear and tear, including scuffs, scratches, or fading.
- Damage resulting from misuse, accidents, improper fit, or alterations.
- Damage due to chemical or abrasive exposure.
How to Claim
To make a warranty claim, please contact our support team with your order information, photos of the defect, and a detailed description of the problem.
Warranty solutions may include:
- Replacement of the work boots & industrial safety footwear with a new pair of the same style.
- Professional repair of the defect by our certified repair technicians.
- A credit towards a new purchase at CATBOOTSUS.
Need Assistance?
Our dedicated customer support team is here to assist you. If you have questions regarding returns, exchanges, or warranty claims concerning your work boots & industrial safety footwear, please visit our Contact Us page or email us at support@catbootsus.com. We’re available to help you every step of the way.